I am a customer-focused support professional with more than seven years of experience resolving customer issues in high-volume environments. I provide support through phone, email, live chat, and escalations while maintaining a calm, clear, and solutions-oriented approach.
I have managed 40–60 customer interactions per day and contributed to customer satisfaction improvements of 20–30%. My work includes complaint handling, issue investigation, case management, customer retention, and timely escalation of complex concerns.
I am experienced in reviewing transactions, handling disputes and fraud-related cases, validating KYC-linked customer information, and preparing evidence for payment disputes. I consistently maintain high standards of data accuracy, documentation, confidentiality, and compliance.
I use Zendesk, Slack, CRM platforms, Microsoft Office Suite, QuickBooks Online, and cloud-based tools to manage tickets, records, client follow-ups, and operational workflows. I am comfortable working remotely and independently while collaborating effectively with cross-functional teams.
Alongside my customer support background, I have experience in real estate administration and property consulting. I manage client inquiries, coordinate viewings and handovers, maintain accurate records, and build strong client relationships from initial contact through resolution or closing.
I advise buyers and investors on off-plan and ready properties in Abu Dhabi, matching property options to their goals, budget, and requirements.
I manage client inquiries, follow-ups, and records through the closing and handover process, ensuring clients remain informed throughout each stage.
I managed inquiries and follow-ups for buyers, sellers, and tenants while keeping customer and transaction records accurate and current. I guided clients from their first inquiry through viewings, contract signing, and handover.
I built client relationships through consistent communication and follow-up, generating more than 10 qualified leads per month.
I handled more than 100 client inquiries per week across phone, email, and chat. I maintained accurate CRM records through data entry, record updates, and organized documentation.
I scheduled property viewings and follow-ups to support lead conversion. I also supported sales agents with lead assignment and project updates, and trained new agents.
I processed approximately 85 subscription renewals and cancellations per day, or around 1,700 per month, while ensuring accuracy and continuity of service for customers.
I investigated more than 130 KYC-linked customer disputes, verified identities, documented findings, and prepared evidence packages for PayPal, Stripe, and Checkout.com disputes. I also conducted daily transaction monitoring to identify anomalies and improve dispute outcomes while reducing chargebacks.
I handled 40–60 customer interactions per day through phone, email, and escalations, contributing to improvements of 20–30% in customer satisfaction scores.
I managed 120–150 dispute and fraud cases each week while meeting deadlines and complying with Regulation E and internal banking policies. I maintained 98–99% accuracy in evidence review, transaction analysis, and provisional credit decisions.
Bachelor of Science, Information Technology
Undergraduate studies in Information Technology.
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