Administrative Assistant and Project Coordinator

Manage accounts receivable aging, communicate directly with members regarding delinquent accounts, and establish customized payment arrangements. Perform complex month-end processing, including automated billing, structural downgrades, and financial reporting.

Maintain and audit the membership CRM database to ensure accurate stakeholder and billing records. Organize new-member mixers and other events, coordinating calendars, logistics, communications, and follow-up activities across club outlets.

Supported the Marina Manager with annual budget preparation, work-order processing, and creation of documentation packets for annual contract renewals. Administered accounts payable, invoicing for completed work orders, and cash-receipt recordkeeping.

Oversaw daily office operations, employee timekeeping, and payroll processing. Interviewed, hired, and trained seasonal staff, while managing email communications to slip holders about project updates, weather advisories, and site closures.

Served as Board Liaison for six Delaware professional groups and led post-renewal audits to support compliance with state codes and regulations. Managed agency submissions, audit-related documentation, and public meeting requirements.

Prepared agendas for official board meetings, recorded accurate meeting minutes, and managed public meeting calendar postings. Coordinated with the Administrative Hearing Unit to schedule disciplinary hearings and arrange expert state testimony.

Provided first-tier remote technical help desk support, troubleshooting software issues and assisting users with technology-related questions. Managed support requests through a ticketing CRM system.

Created detailed how-to documentation and user training materials to improve software adoption and reduce recurring support needs. Maintained clear records of issues, resolutions, and user communications.

High School Diploma.