Client Relations, Sales Support & Solutions Consultant

Develop people-centered IT consulting and support offerings focused on understanding client needs and recommending practical technology improvements.

Engage community organizations and prospective partners to explore collaboration, sponsorship, digital inclusion, technology reuse, and digital skills initiatives. Communicate programme concepts to stakeholders with varied technical backgrounds.

Owned customer-facing support requests from initial conversation through resolution, maintaining clear communication with users and documenting outcomes.

Identified business needs through discovery and troubleshooting, recommending appropriate hardware, software, and workflow solutions. Partnered across departments to address recurring issues, improve processes, and provide user training and follow-up support.

Served as a trusted technical support contact for engineering faculty, staff, and students, providing personalized guidance and clear communication.

Coordinated with departments to assess hardware and software requirements, recommend options, and support successful deployments. Managed support requests and follow-through while balancing customer expectations with operational priorities.

Supported internal and external customers by phone, diagnosing technical concerns, setting expectations, and coordinating timely issue resolution.

Helped maintain retail point-of-sale and communications systems supporting frontline operations and customer service. Prioritized escalations, maintained accurate records, and collaborated with technical colleagues.

Delivered responsive desktop and technical support within a global organization serving more than 2,000 users.

Worked with employees, business stakeholders, and third-party vendors on equipment needs, technology transitions, user access, upgrades, and repairs. Focused on reducing disruption and keeping stakeholders informed.