Customer Support and Operations Specialist

I review project records using data-quality checklists and standard operating procedures before files are archived. I process more than 10 closed project files per month and verify completeness against project closeout requirements.

I organise and maintain document and data folders in SharePoint and OneDrive for distributed team access. I complete operational tasks independently, follow documented procedures, and provide clear task updates.

I resolved an average of 30 or more client email enquiries each day, prioritising cases and working within established service timelines. I recorded customer interactions in CRM systems and maintained accurate case information for service continuity.

I created, updated, and tracked customer support cases while documenting relevant details and actions. I also coordinated transaction processing and follow-ups across multiple accounts, tracked deadlines, and escalated exceptions when required.

I supported the Program Manager with programme coordination, quality-control checks, research, report generation, and training development. I prepared documentation for scheduled and unscheduled reports, returns, and observations to update management on programme progress.

I coordinated medical supply ordering, inventory management, packaging, picking, shipping, and tracking. I also collected reimbursement support data, coordinated with clinics, insurers, and clients, supported case appeals, and assisted with patient and clinical-staff onboarding.

I handled more than 30 inbound and outbound communications daily through phone, email, and digital systems. I triaged enquiries, routed cases appropriately, and managed a caseload of approximately 20 to 30 cases.

I coordinated schedules and stakeholder follow-ups to resolve conflicts and reduce missed actions. I maintained patient interaction records in accordance with documentation and confidentiality requirements and was promoted to Associate Program Manager after approximately 19 months.

I handled more than 40 customer enquiries each day in a business process outsourcing environment, providing voice and email support for Canada Post customers. I used active listening and targeted questions to identify service issues, resolve enquiries, and route cases for escalation when needed.

I troubleshot account and service issues while following support procedures and maintaining a professional customer experience. I received a Certificate of Excellence for service quality and operational efficiency.

I resolved more than 30 technical and account-related player issues daily through email and chat. I documented interactions and followed platform support procedures.

I tailored written responses to user needs while maintaining the required brand voice and professional tone.

I delivered customer support across banking operations, account services, and financial enquiries in a regulated environment. I handled sensitive financial information and client records while following internal controls and compliance requirements.

I supervised a two-person travel desk and coordinated business travel arrangements for executive and non-executive staff in line with budgets and policies. I also supported administrative work including travel coordination, invoice handling, and payment follow-ups, and received the Best Operations Staff award at UBA Obalende in 2007.