Remote Administrative Support and Customer Support Specialist

Reviewed and processed visa, passport, and nationality applications, verifying supporting documents against formal requirements and established procedures. Verified information for accuracy, completeness, and consistency while maintaining administrative records and handling confidential personal data with discretion.

Managed approximately 40 to 50 emails per day, occasionally up to 90, responding to enquiries in a timely and service-oriented manner. Coordinated with applicants, government authorities, international stakeholders, the Dutch Ministry of Foreign Affairs, IND, DUO, and honorary consuls.

Managed multiple cases and competing priorities while meeting deadlines and maintaining quality standards. Used DAM-RD, GBA, Kairos, and Hermes administrative systems, supported operational continuity, and assisted with colleague onboarding and training.

Communicated professionally with passengers and colleagues from diverse backgrounds in an international environment. Followed operational and safety procedures consistently while maintaining professionalism in demanding situations.

Demonstrated flexibility, reliability, problem-solving ability, and customer service skills.