Senior Systems Administrator/ Manager IT

Maintained the stability, availability, and performance of enterprise infrastructure and server environments supporting mission-critical applications. Led complex system upgrades and patching initiatives to reduce vulnerabilities through proactive lifecycle management.

Managed backup and disaster recovery solutions to preserve data integrity and support rapid recovery. Built a scalable Confluence knowledge-management platform, authored SOPs and configuration documentation, and served as the primary Tier III escalation lead for high-impact incidents across infrastructure, applications, vendors, and business teams.

Executed an organization-wide Microsoft 365 migration and infrastructure upgrade supporting high-performance clinical operations. Deployed HIPAA-compliant antivirus and security measures across multiple locations to protect sensitive data and enterprise infrastructure.

Led rapid telehealth deployment initiatives, ensuring secure and stable connectivity for remote-enabled services. Managed infrastructure, cloud services, endpoint management, and security operations while formalizing change-management and governance processes to improve stability and audit readiness. Served as a primary Tier III escalation lead.

Administered Active Directory, backup systems, and mobile device management platforms to maintain a secure enterprise infrastructure. Diagnosed and resolved complex hardware and network issues while providing advanced technical support for users and infrastructure components.

Collaborated with project teams to deploy infrastructure technologies and system enhancements that improved reliability. Managed cloud services, endpoint management, security operations, and enterprise technology lifecycle initiatives.

Bachelor of Business degree in IT Management. Institution located in Salt Lake City, Utah.

Associate of Applied Science degree in Information Technology. Institution located in Lima, Ohio.

Completed Google AI Professional Certificate.