Virtual Assistant and E-commerce Customer Support Specialist

Managed customer email inquiries through Re:amaze, providing prompt and accurate responses while maintaining customer satisfaction.

Handled Shopify chargebacks and dispute resolution by investigating cases, collecting supporting evidence, and submitting responses to payment providers to minimize losses.

Supported e-commerce and supply chain operations through order processing, fulfillment coordination, and accurate record maintenance to ensure efficient workflows and timely delivery.

Edited video content by optimizing sound and image quality.

Converted spoken and recorded audio into written or electronic text through transcription work.

Created visual concepts and graphic materials designed to engage viewers.

Provided customer support through email and Meta channels, including Facebook and Instagram. Delivered product information and troubleshooting assistance to customers.

Processed orders, refunds, and returns accurately, assisted with shipment tracking, and collaborated with internal departments to resolve complex customer issues.

Created structured spreadsheets for contact information, sales interactions, and customer history to support organized customer relationship management.

Engaged prospective customers to understand their needs and qualify leads for services.

Conducted initial customer assessments to determine fit and readiness, while maintaining accurate interaction and qualification records in CRM systems.

Used sales tools and automation systems to streamline qualification processes and worked toward lead conversion targets.

Major in Biological Sciences.