Customer Service Representative

I assisted more than 50 customers and employees daily by responding to enquiries, providing administrative support, and communicating with clients and internal departments to address concerns.

I managed telephone calls, emails, correspondence, employee records, confidential files, and documentation. I also coordinated appointments, leave applications, staff schedules, reports, and other day-to-day administrative arrangements while maintaining strict confidentiality.

I communicate with prospective learners and parents to understand their needs and explain suitable learning services. I build trust and maintain positive client relationships through clear and professional communication.

I manage online bookings, lesson schedules, and learner progress. I deliver personalised online services to clients from different cultural backgrounds using digital communication platforms.

I assisted members of the public with enquiries, concerns, and problem resolution, providing professional support in community-facing situations.

I delivered community awareness and educational programmes to schools, churches, and community groups. I also supported team coordination and procurement-related activities while developing communication, negotiation, and conflict-resolution skills.