Finance Operations Specialist

I support payment collection and follow-up for outstanding customer balances, including payment-link coordination and account reactivation after settlement.

I reconcile payment data across internal dashboards, CRM bookings, and payment-processing records. I investigate discrepancies, track payment-link statuses, update reporting sheets, and follow up on exceptions.

I coordinate with customer service, operations, and partner teams to resolve payment issues and communicate case updates. I also assist with fraud checks, payment-dispute evidence, and case reviews while maintaining accurate records in Excel, spreadsheets, CRM references, and internal systems.

I conducted outbound calls to solar homeowners to generate and qualify prospective leads.

I followed call scripts while adapting my communication to customer responses and identifying interested prospects. I passed warm, qualified leads to the sales team for further follow-up.

I supported customers using money-transfer services, helping with verification requirements, account-related questions, and application navigation.

I resolved customer concerns efficiently across support interactions while maintaining a positive and helpful customer experience.

I proofread neuroscience research data related to neural pathways.

I maintained accuracy and consistency through detailed data entry, proofreading, and quality checks.

I handled bookings and customer inquiries for a home-services platform.

I provided real-time support through phone and chat, addressed customer concerns, and helped ensure smooth booking experiences.