Operations and Cross-Cultural Programme Manager

Co-founded and led the launch of a spine and musculoskeletal rehabilitation clinic startup. Conducted market research, validated the business model, authored the business plan, and drove the funding process.

Led project design, market positioning, service-system development, clinical SOP creation, and quality-control mechanisms. Built the organisational structure, workforce plan, and talent management approach; assembled the core team and coordinated clinical, operations, and marketing workstreams through phased rollout planning.

Built company-wide operating systems covering internal control, administration, HR, archives, and risk control. Prepared operating targets and the full company budget while supporting the development of a structured management framework.

Refined the organisational structure and HR strategy, established key business processes and talent management mechanisms, and built an archive management system to support management decisions. Coordinated prevention and response activities for legal risks, commercial disputes, and operational emergencies.

Planned and delivered more than five national-level international cultural exchange programmes end to end. Coordinated government bodies, foreign enterprises, and international organisations across complex multi-stakeholder initiatives.

Managed multilingual business hosting and translation in Chinese, English, and Thai to maintain effective communication among stakeholders. Selected programmes included the Lancang-Mekong Cultural Tour, China-Thailand 40th Anniversary Cultural Tourism Friendship Tour, the 14th Asian Arts Festival, and Nepal China Festival.

Bachelor's degree in English.

International exchange programme in Public Relations in Thailand.