Business Development and Sales Professional

Trained and onboarded new BDC representatives in appointment setting, CRM workflows, customer engagement, and sales support processes.

Delivered training on lead generation, communication, customer service standards, objection handling, and performance expectations. Conducted quality reviews, coaching, mentoring, and role-playing exercises to improve representative effectiveness.

Monitored employee progress, provided performance feedback, and partnered with management to identify training needs and support performance improvement initiatives.

Managed 100 to 130 inbound and outbound customer calls daily to qualify leads, schedule appointments, and support dealership sales activity. Generated approximately 40 appointment shows per month and contributed to an average of 20 monthly sales conversions.

Used HubSpot and VinSolutions to document customer interactions, track lead status, and maintain accurate follow-up activity. Executed follow-up campaigns to improve engagement, appointment attendance, and lead progression.

Collaborated with sales representatives and maintained KPI performance in a high-volume remote environment.

Conducted outbound calls to qualify prospective customers and schedule appointments.

Managed customer inquiries, follow-ups, appointment logs, and accurate activity records. Served as the first point of contact and delivered professional customer service throughout the scheduling process.

Generated interest in reverse mortgage services through outbound prospecting to homeowners.

Qualified prospective customers and scheduled consultations with mortgage specialists. Managed inquiries and maintained detailed records of lead activity and customer interactions.

Built relationships with buyers, sellers, lenders, inspectors, and service providers while generating business through prospecting and referrals.

Negotiated transactions and coordinated contracts, documentation, and property closings.

Resolved customer inquiries through online chat and documented customer interactions.

Contributed to FAQ and knowledge-base resources while providing customer support.

Provided troubleshooting, setup, and installation guidance while explaining technical concepts clearly to customers.

Resolved service issues with a focus on accurate documentation and customer satisfaction.

Managed account inquiries, service requests, billing concerns, and complaints through professional customer communication.

Supported customers by addressing service-related concerns and maintaining a customer-focused approach.

Conducted high-volume outbound sales calls, maintained CRM records, and handled customer concerns.

Assisted with new-hire onboarding and training activities.