I am a Customer Support and Client Success professional with more than one year of experience supporting customers, onboarding new clients, and maintaining accurate client records. I am comfortable handling customer requests through email, chat, and ticketing systems.
I have experience guiding clients through product setup, explaining key features, troubleshooting issues, and escalating complex cases to technical teams with clear documentation. I focus on providing timely, empathetic, and practical support.
My background also includes insurance business development, where I contacted prospective clients, prepared insurance contracts, maintained customer databases, and followed up on client interactions. I supported customers involved in accident-related insurance claims and helped them understand required documentation.
I am skilled in CRM record management, Excel, Google Sheets, and internal reporting. I pay close attention to detail and can organize data, client information, and archive records efficiently.
I bring adaptability, responsibility, teamwork, problem-solving, and strong written communication to my work. I am looking to develop further in customer support and client success roles where I can help create positive customer experiences.
Handled customer requests through email, chat, and a ticketing system. Supported clients with onboarding and guided them through setup and key product features.
Troubleshot customer issues and escalated complex cases to the technical team with clear documentation. Maintained CRM records and internal reports using Excel and Google Sheets.
Contacted prospective clients by phone to present insurance services, follow up on opportunities, and support ongoing client communication. Prepared and drafted insurance contracts and maintained an updated client database.
Assisted clients involved in accidents with insurance claims, guiding them through the claims process and required documentation. Answered customer questions and supported retention through regular follow-up.
Digitized and organized internal client files and archive records while supporting compliance with internal and regulatory standards.
Analyzed client data, prepared reports on insurance product trends and customer demand, and researched potential market segments for the Business Development team.
Bachelor's, Economics and Business
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