Workforce management, Data Analyst and Resource Monitoring Specialist French

I monitor and coordinate human and technical resources in real time across simultaneous client accounts, including FREE Telecom and Alliance Healthcare. I also provide backup support for Carglass France and Hueber Assurance to maintain service continuity.

I plan resources and activities based on operational needs, analyze performance data, and prepare reporting tailored to management and client stakeholders. I identify IT incidents, escalate them to the appropriate technical teams, and resolve straightforward issues at first level using Grafana, R2D2, and MIA.

I manage relationships with clients in telecommunications, insurance, and healthcare, adapting processes and communications to their requirements. I also propose improvements to systems and operational management processes.

I scheduled appointments for automotive windshield replacement services for Carglass France customers. I handled customer interactions with professionalism and empathy to support satisfaction and brand loyalty.

I managed glass-breakage insurance claims on behalf of insurers in France using Odigo and Merlin. I ensured rigorous follow-up of customer files and maintained trusted customer relationships throughout the service process.

I prepared invoices for items sold by sales representatives and supported the monitoring and regularization of inventory management.

I also assisted sales representatives with the administrative management and follow-up of their activities.

I applied university knowledge in public financial administration during an academic internship at the Benin Public Treasury.

I gained practical exposure to public management and financial administration procedures.

Training in financial management, public administration, and state treasury.