I am a Remote Chat and Email Customer Support Associate with more than 1.5 years of experience supporting customers in the US eCommerce market.
I specialize in resolving customer inquiries through written channels, including chat and email, with a focus on clarity, empathy, and timely resolution.
I have hands-on experience managing customer tickets in Zendesk and Gorgias, handling orders, refunds, promotions, warranties, and product-related concerns.
I am comfortable managing multiple tickets while following SLA requirements, maintaining quality standards, and documenting escalations clearly for follow-up.
I bring strong written communication skills, customer-focused problem solving, and a remote-work mindset to deliver positive support experiences and high CSAT.
Provided remote chat and email customer support for US-market eCommerce customers. Resolved inquiries related to orders, refunds, promotions, warranties, and product issues using Zendesk and Gorgias.
Managed multiple customer tickets while meeting SLA and quality requirements. Maintained strong CSAT through empathetic, solution-oriented written communication and escalated complex cases with clear documentation and follow-up.
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