Technical Sales Engineer

I provide remote technical support and product testing for enterprise surveillance solutions serving system integrators and end users. I assist with first-level issue diagnosis and coordinate escalation when advanced integration or infrastructure support is needed.

I create Bills of Materials and technical quotations by translating project requirements into appropriate hardware and software configurations. I also deliver product presentations and training sessions for clients and resellers, explaining technical features in clear, non-technical language.

I conduct bench testing and configuration of VMS software, IP cameras, and related hardware before deployment. I document product issues, support cases, and resolution steps to strengthen the internal knowledge base and reduce recurring tickets.

I deployed and maintained enterprise-grade CCTV and access control systems at client sites, including camera mounting, biometric reader configuration, workstation setup, and system commissioning.

I communicated directly with end users to clarify requirements, gather issue details, and accurately define problems before resolution or escalation. I resolved common device connectivity, user enrollment, and video feed issues while escalating complex integration and infrastructure concerns.

I maintained support requests, installation logs, and troubleshooting actions in OTRS, ensuring accurate call history and data integrity. I also configured PC workstation hardware and software, IP cameras, biometric tools, and client network settings.

I prepared detailed Bills of Materials and cost spreadsheets for electrical systems and ELV-related project requirements.

I collaborated with project teams to refine technical specifications, develop cost estimates, and support the preparation of technical proposals for CCTV surveillance and access control systems.