I am a customer support and help desk professional based in Belgrade, Serbia, with experience providing technical assistance for point-of-sale systems, payment processing solutions, and related technologies.
I currently support clients through phone, email, and ticketing channels. I am comfortable troubleshooting issues, documenting customer interactions, managing multiple requests, and communicating solutions clearly in a fast-paced environment.
My background also includes personal fitness training and swimming coaching, where I developed strong interpersonal, motivational, presentation, and problem-solving skills while working with clients of different needs and experience levels.
I have experience teaching English to children, planning lessons, managing classroom activities, and communicating regularly with parents and guardians. These responsibilities strengthened my patience, organization, and ability to explain information clearly.
I completed technical high school education as a CNC Machine Technician and have hands-on production experience operating and maintaining computer-controlled machinery. I am responsible, persistent, team-oriented, and motivated to continue growing in customer and technical support.
I provide technical support and troubleshooting assistance to clients through phone, email, and ticketing systems. I assist customers with point-of-sale systems, payment processing solutions, and related technologies.
I manage multiple support requests in a fast-paced environment while maintaining accurate records of customer interactions, reported technical issues, and solutions provided.
I provided guidance to clients on exercise techniques, injury prevention, and healthy lifestyle habits. I monitored client progress and adjusted training plans to support results and maintain motivation.
I motivated clients to work toward their personal fitness goals while maintaining a positive and professional training environment. I worked with diverse clients and applied strong interpersonal, coaching, and problem-solving skills.
I assisted with planning and conducting swimming training sessions for individuals and groups with different skill levels. I supported lead coaches in teaching swimming techniques, improving performance, and developing training routines.
I communicated effectively with swimmers, parents, and coaching staff to help ensure smooth training operations. I contributed to a supportive environment focused on skill development and progress.
I planned and delivered English language lessons tailored to children of different ages and learning levels. I adapted classroom activities to support an inclusive learning environment.
I communicated regularly with parents and guardians about student progress and development. I also managed classroom activities, maintained discipline, and supported student engagement.
I operated and maintained computer-controlled machinery as part of the production process. I applied my technical school education in CNC machine technology in a production environment.
I supported reliable machine operation and followed production responsibilities while building practical technical experience.
CNC Machine Technician, CNC Machine Technology
Completed four-year technical secondary education in CNC machine technology.
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