Business Analyst and Technical Writer

I lead business analysis and technical writing activities for digital banking initiatives, conducting market analysis and gathering feature recommendations from financial clients. I maintain structured business and system requirement pipelines for retail and corporate banking products.

I facilitate stakeholder workshops, identify functional gaps, and develop functional specifications, use cases, user journeys, RTM documentation, process flows, and system diagrams. I collaborate with technical leads on digital-channel and core-banking integrations.

I support Agile and Waterfall project execution, including roadmap planning, test-case review, UAT facilitation, discovery workshops, and implementation support. I also mentor junior analysts and manage requirements across multiple SME and retail banking projects.

I elicited, analyzed, and formalized system requirements for AI-enabled and healthcare software platforms in collaboration with product owners, developers, QA teams, and business stakeholders. I translated technical concepts into clear functional specifications, business workflows, and structured requirement documentation.

I developed SRS documents, use cases, API requirements, and end-to-end process documentation. I participated in sprint planning and cross-functional sessions to clarify requirements, resolve ambiguity, and align technical delivery with business objectives.

I partnered with QA during validation cycles, delivered internal training and stakeholder presentations, documented system logic and integration processes, and supported localization requirements and standardized documentation across regions.

I maintained company process documentation and conducted requirements-gathering sessions with cross-functional stakeholders for fintech and digital banking solutions. I documented functional and non-functional requirements and translated business needs into detailed functional specifications.

I created BRDs, API specifications using Swagger and Postman, user journeys, process flows, and system diagrams for digital-channel integrations. My work reduced requirement ambiguity by 30% and improved development turnaround time.

I supported UAT by reviewing test cases and validating requirements, helping reduce post-release issues by 20%. I also coordinated client enhancement requests, recommended process improvements, and improved documentation accessibility and version-control efficiency.

I led a team of 20 technical writers and created user manuals, procedural guides, programming-module documentation, and developer guides for ERP-based software. I developed SRS, REST and SOAP API documentation, SOPs, technical procedures, and client-facing specifications.

I worked with business analysts, SQA, support, and quality assurance teams to document updated procedures, create review reports, and address requirements for international clients. I maintained monthly team performance statistics using Excel and Google Sheets.

I also wrote website content, blogs, articles, and research reviews covering AI, machine learning, cybersecurity, healthcare, and software-related topics. I supported writer onboarding, quality improvement, growth strategies, and delivery of high-volume documentation.

I wrote blogs, reports, and articles for the university website and proofread content before submission to senior faculty members.

I maintained the Software Engineering department's semester magazine and supported the organization of seminars and departmental competitions.