Business Analyst | Systems Analyst | Implementation Consultant

Coordinated product delivery, enhancements, acquiring-system changes, regulatory requirements, integrations, and certifications across Visa, Mastercard, American Express, Diners Club International, and JCB. Elicited and refined business and system requirements, business rules, acceptance criteria, transaction flows, dependencies, and Jira delivery items.

Managed backlog priorities across product enhancements and concurrent initiatives, balancing business value, technical capacity, risks, and dependencies. Coordinated system analysts, QA specialists, engineering teams, vendors, and external stakeholders through analysis, development, integration testing, certification, approvals, deployment, and post-go-live stabilization, including production incident and root-cause investigations.

Led discovery sessions with customer key users, assessed existing workflows and feasibility, and defined target processes for Microsoft Dynamics 365/AX enhancements and implementations. Prepared functional specifications covering scenarios, business rules, expected behavior, dependencies, and test expectations.

Supported multiple concurrent client accounts in finance, procurement, sales, inventory, manufacturing, supply chain, and project management. Coordinated functional clarification, UAT, deployment, and user guidance, while supporting Dynamics 365 implementations and rollout activities in Spain and the Netherlands and investigating application, process, data, and log-related incidents.

Tracked change requests, project risks, schedules, and implementation activities for a loyalty and bonus-system initiative. Reviewed functionality and data quality before reporting progress and issues to management.

Supported implementation planning and issue resolution during a transition to Agile ways of working. Helped align evolving stakeholder requirements, delivery activities, and vendor coordination.

Progressed from intern to Senior Software Specialist with Business Analyst responsibilities, supporting more than 40 ERP clients across finance, HR, retail, distribution, and manufacturing. Gathered key-user needs, analyzed business processes and ERP behavior, documented client-specific business rules, and coordinated requirements clarification, testing, deployment, onboarding, and production follow-up.

Owned end-to-end analysis for a regulatory contribution-calculation change delivered across 40+ client environments. Also served as lead analyst for a banking-to-ERP integration, mapping internet-banking payment imports, transaction processing, and automated ERP order creation, while coordinating development clarifications, customer testing, validation, and resolution of escalated process and data issues.

Master of Business Administration in Information Technology Management.

Master of Business Administration in Business Administration.

Bachelor of Business Administration in Business Administration.