Senior Key Account Manager

Managed the operational relationship and service governance for 10 strategic banking, insurance, and retail accounts representing EUR 1 million in annual revenue. Led client reviews and monitored contracts, SLAs, KPIs, and evolving customer requirements.

Led a 10-person team across Montpellier and Lille, organizing workloads and coordinating technical and operational resources. Managed risks, escalations, sensitive customer issues, and continuous-improvement plans.

As Transition Advisor from 2020 to 2023, trained project teams, gathered client feedback, monitored satisfaction and performance, and structured governance processes, corrective actions, and improvement methods.

As Sales Operations Advisor from 2016 to 2020, coordinated 5 to 10 international engagements simultaneously across customers, sales, project management, and operations teams. Coordinated 24/7 service delivery for 350 users in Australia and New Zealand with teams in Morocco, and supported a deployment involving approximately 100 professionals in the United States and Canada.

Qualified service requirements in Salesforce and coordinated service delivery across France, Italy, and Spain from initial customer engagement through implementation, billing, and closure.

Supported deployment and migration opportunities, business cases, and international service proposals exceeding USD 1 million. Coordinated commercial, technical, HR, and finance stakeholders throughout the proposal and delivery lifecycle.

Managed customer discovery, proposal development, and sales follow-up for Italian consumers and small-to-medium businesses.

Sold software, peripherals, servers, and IT solutions while supporting the full sales cycle for the Italian market.

Coordinated volunteers and services for more than 400 members across 13 community activities.

Modernized operations and launched new events to support association members and community engagement.