I am a Business Systems Analyst with over six years of experience supporting, enhancing, and delivering business applications across Accenture, PETRONAS Digital, PETRONAS, and Aventra Group Digital.
I combine hands-on application support experience with end-to-end business analysis. I gather requirements, document user stories and process flows, manage change requests, investigate defects, coordinate testing, and train users on new processes and system changes.
My domain experience includes spend and finance operations, Procure-to-Pay, Source-to-Contract, invoice management, document management, and SAP-integrated platforms. I am experienced in resolving data discrepancies, incident triage, root-cause analysis, vendor coordination, and stakeholder management across international teams.
I have worked in Agile and Waterfall environments with product owners, developers, UX/UI designers, vendors, finance users, and business architecture teams. I am comfortable translating operational pain points into practical system enhancements and clear delivery requirements.
I also work with data and reporting, including Power BI dashboards, Excel Power Query, basic SQL, and data reconciliation. I am currently completing a Master of Science in Business Intelligence and Analytics while developing an independent business venture.
I am completing a Master of Science in Business Intelligence and Analytics while developing an independent business venture.
I am continuing to build my capabilities in business intelligence, analytics, and data-driven business improvement.
Owned business analysis for the operation and enhancement of three live SAP-integrated finance systems: Invoice Management, Document Management, and Invoice Duplication. Supported global shared-service finance and spend operations across Indonesia and China.
Acted as the link between business users, technical teams, vendors, and business architecture. Gathered enhancement requirements, managed change requests and vendor quotations, investigated incidents and data issues, and performed root-cause analysis.
Built a Power BI dashboard adopted by senior leadership for recurring operational reporting. Delivered user training, process coaching, ad hoc reporting, and support for system-change adoption.
Elicited and structured open-ended client needs into documented requirements for a client data management system. Contributed to the Business Requirements Document and business case.
Worked in a cross-functional Agile team with product owners, developers, and UX/UI designers. Produced process maps, user stories, and wireframes to communicate user journeys and screen flows to stakeholders.
Supported the SMART by GEP e-procurement platform integrated with SAP ERP, covering Procure-to-Pay and Source-to-Contract processes for internal users and external suppliers.
Provided second-level application support through ServiceNow and served as assistant team lead for ticket triage, assignment, escalation, and queue management. Managed incidents and defects through investigation, prioritisation, root-cause analysis, and resolution.
Conducted UAT and SIT for fixes and enhancements, trained users, and reconciled discrepancies between the platform and legacy SAP records.
Loaded, assessed, and organised large engineering datasets while maintaining data integrity across the engineering database.
Analysed recurring data-quality issues and recommended process improvements to improve the reliability and usability of engineering data.
Maintained accurate document registers and document data with version-control and quality checks against PETRONAS Technical Standards.
Performed scripted tag loading into the P-EDMS repository and supported reliable document-data management processes.
Master of Science, Business Intelligence and Analytics
In progress; expected completion in 2026.
Bachelor of Electronic Engineering (Hons), Electronic Engineering
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