Front Office and Hotel Operations Officer

Manage front office operations, including reservations, guest inquiries, check-in and check-out assistance, and guest requests. Maintain professional and efficient customer service while ensuring accurate guest and reservation records.

Process payments, down payments, balances, receipts, and guest account transactions. Assist with daily cash closing, transaction verification, reconciliation, and financial documentation.

Coordinate with Housekeeping, Food and Beverage, and other departments regarding room status, reservations, billing, and guest requests.

Assisted guests with check-in and check-out, reservations, walk-in requests, and day-tour bookings. Ensured guest information and booking details were accurately recorded.

Provided information about room rates, hotel facilities, policies, and services while responding to guest inquiries and concerns. Processed official receipts, incidental deposits, room keys, and Wi-Fi information.

Coordinated with other hotel departments on room availability, reservation updates, and guest service requests.

Assisted with guest room preparation, cleaning, maintenance, and organization to help ensure rooms and guest areas met hotel standards. Supported daily housekeeping activities and basic guest service requests.

Assisted with table setup, food service, clearing tables, and preparing dining areas. Followed sanitation, safety, and hotel service procedures while collaborating with hotel staff.

Contributed to efficient daily operations through teamwork and courteous guest assistance.

Assisted with food service, table setup, and customer orders in a restaurant environment. Provided courteous customer service and supported guests during daily operations.

Maintained the cleanliness and sanitation of dining areas. Developed practical teamwork, communication, and time-management skills while supporting restaurant service activities.

Completed a Bachelor of Science in Hospitality Management program with training and practical exposure in hotel operations, front office services, food and beverage, housekeeping, and guest relations.