LUIS GUTIERREZ
LUIS GUTIERREZ

Telematics Engineer and Web Application Developer

Open to offers · Member since 3 Nov 2026
Location
Cancún, Mexico
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Mid

About

Professional summary

I am a Telematics Engineer with more than 8 years of experience in IT infrastructure, service delivery, network operations, and end-to-end project ownership.

I have managed high-volume IT project portfolios, covering scope definition, planning, delivery, incident response, customer communication, billing, and technical documentation. I consistently focus on service quality and customer satisfaction.

I am currently expanding my web application development expertise using Python, JavaScript, Next.js, React, Supabase, PostgreSQL, and Telegram integrations. I enjoy building practical digital products that solve operational problems.

My infrastructure background includes AWS, Microsoft Azure, Docker, Kubernetes, Linux, SQL databases, MongoDB, networking, monitoring, automated backups, and incident management. I also have experience with security concepts including OWASP Top 10, firewalls, access control, and Wireshark.

I work effectively in remote environments and communicate clearly with customers, engineers, vendors, and stakeholders. I use AI tools such as Claude, ChatGPT, Gemini, and Perplexity to improve productivity and accelerate delivery.

I hold Scrum Master, ITIL 4, and Cisco CCNA certifications, and I bring a customer-focused, organized, and hands-on approach to technical projects and operations.

Skills

33 capabilities

Tech stack & tools

Working toolkit

Application Hosting

Languages & Frameworks

Experience

Career history

IT Project Administrator UNINET / TELMEX

I own the end-to-end delivery of an IT project portfolio of approximately 320 projects per year, from scoping and planning through delivery and billing. I maintain continuous client communication and achieved a 9.5/10 customer satisfaction rating.

I manage critical infrastructure incident resolution by coordinating technical responses and client communications. I coordinate teams of approximately 16 engineers, ensure delivery dates and SLAs are met, validate network equipment and configurations before deployment, and develop service delivery plans and technical documentation.

Network & Projects Manager SUNNET FTTH NET

I planned and supervised FTTH network expansion across 12 neighborhoods, helping grow the subscriber base by 440%, from 500 to 2,700 active users in two years. I reduced service complaints by 50% through proactive monitoring and multichannel customer follow-up.

I administered and monitored virtual servers, including automated weekly backups for critical systems. I supervised OLTs, routers, switches, and point-to-point antennas in a 24/7 production environment, provided remote support to technicians, and managed vendor relationships to maintain service levels.

Education

Learning history

Universidad del Caribe

Bachelor of Engineering (B.Eng.), Telematics Engineering

Bachelor of Engineering in Telematics Engineering completed in Cancún, Mexico.

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