I am a versatile sales, business management, and customer service professional with experience across home improvement, wellness, automotive, retail, telecommunications, and financial services. I learn quickly, adapt to new environments, and focus on helping businesses grow through strong customer relationships and effective sales strategies.
I have extensive experience in inside and outside sales, cold calling, B2B sales, direct sales, account management, negotiation, and consultative selling. I am comfortable conducting customer needs assessments, presenting solutions, overcoming objections, and closing contracts.
As the Founder and CEO of Mind and Body Therapy LLC, I have managed business operations, inventory, hiring, training, payroll, visual design, online marketing, advertising, and expansion initiatives. This ownership experience has strengthened my leadership, project coordination, and operational management abilities.
I also bring technical support experience troubleshooting TV, phone, internet, computer, and connectivity issues. I have handled high call volumes, created support tickets, scheduled technician appointments, and identified opportunities to improve customer service and subscriptions.
I am seeking an opportunity where I can continue to grow, apply my sales, management, marketing, and technical skills, and contribute directly to business success. I bring a proactive attitude, strong attention to detail, teamwork, and a commitment to delivering positive customer experiences.
Conducted in-home inspections and presented home improvement solutions to prospective customers.
Used urgency-based and consultative sales strategies to build trust, communicate project value, and secure same-day contracts.
Performed customer home inspections and discussed home improvement project needs and options.
Applied sales strategies to present the company, project benefits, and financing or contract value with the goal of achieving same-day sales.
Founded and oversee a massage supply and health and wellness business. Manage daily operations, inventory, payroll, hiring, employee training, business expansion, and customer sales.
Lead visual design, online marketing, advertising, creative campaign development, and B2B negotiations. Combine executive leadership with direct sales and customer relationship responsibilities.
Managed sales activity in a busy mall environment and engaged customers through creative sales pitches for massage products and services.
Handled inventory while recruiting, training, and managing employees to support operational and sales goals.
Handled approximately 40 customer calls per day related to TV, phone, and internet service interruptions.
Troubleshot connectivity issues, created support tickets, scheduled technician appointments, and promoted package upgrades when appropriate.
Provided customer-focused furniture sales and design support in a retail environment.
Applied company values including guest centricity, trustworthiness, accountability, teamwork, and excellence to improve sales, profitability, and the customer shopping experience.
Provided passenger transportation services by picking up riders at requested locations and navigating to their destinations using mobile GPS.
Maintained standards for cleanliness, punctuality, professionalism, friendliness, and customer accommodation.
Advised customers on vehicle options and specialized in Toyota, Chrysler, Jeep, Dodge, and Ram vehicles. Identified customer safety, performance, comfort, family, and budget needs to recommend suitable vehicles.
Worked toward monthly sales goals and provided computer and internet troubleshooting support.
Approached customers with creative sales pitches and sold massage products in a busy mall setting.
Provided massage therapy sessions using the Aquamassage Capsule and introduced customers to aromatherapy and electronic muscle stimulation services.
Conducted cold calls to prospective high-net-worth customers regarding investment account opportunities involving stocks and currencies.
Explained portfolio diversification opportunities and supported customer acquisition activities for the firm.
Greeted retail customers, assisted with locating shoe sizes, and provided product recommendations.
Sold shoes, handbags, shoe care products, and accessories while delivering attentive customer service.
High School Diploma, Business Marketing
Completed a high school diploma program with a focus on Business Marketing in Elizabeth, New Jersey.
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