Riza Mel De Villa
Riza Mel De Villa

Virtual Assistant and E-Commerce Operations Specialist

Open to offers · Member since 4 Nov 2026
Location
Tarlac City, Philippines
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Junior

About

Professional summary

I am writing to express my interest in the Appointment Setter position at your company. As a Virtual Assistant with skills in administrative support, customer service, email management, and communication, I am confident that I can contribute positively to your team.

I am organized, reliable, and comfortable communicating with clients professionally. I understand the importance of building rapport with potential customers, identifying their needs, presenting services clearly, and providing excellent customer service. I am also willing to learn your dialing platform, sales process, and appointment-setting procedures to ensure I meet your expectations and performance goals.

I am a quick learner, adaptable, and motivated to develop my skills in outbound calling and lead generation. I can work independently while maintaining professionalism, a positive attitude, and a strong commitment to teamwork.

I would appreciate the opportunity to discuss how my skills, dedication, and willingness to learn can benefit your company. Thank you for considering my application. I look forward to hearing from you.

Skills

12 capabilities

Tech stack & tools

Working toolkit

Development

Experience

Career history

E-Commerce & Bookkeeping Project Specialist Independent / Remote

Implemented and managed bookkeeping workflows in a Xero demo environment, with emphasis on regional tracking and multi-currency reconciliation.

Managed online storefront settings, product listings, and platform compliance updates for commercial stores. Built master spreadsheets to track daily inventory thresholds, purchase-order allocations, and fulfillment status to help prevent stockouts and shipping delays.

Operations & Technical Training Altus Virtual Solutions

Completed Xero Advisor Certification Levels 1 and 2 training covering bank reconciliation, budget variance reporting, asset valuation, and multi-currency transactions.

Completed GoHighLevel technical training in CRM automation, pipeline tracking, and contact management. Also developed executive assistant and medical virtual assistant capabilities in calendar management, travel logistics, and discreet record-keeping.

HR Administration & Operations Support Intern San Juan Municipal Government & Industry Roles

Supported recruiting activities by reviewing applicant qualifications, assisting with candidate prescreening, and scheduling interviews.

Prepared onboarding checklists, welcome packages, and orientation schedules while tracking completion logs. Maintained restricted employee record folders in accordance with data privacy and confidentiality requirements.

Education

Learning history

Datamex Institute of Computer Technology

Diploma, Information Technology

Completed a Diploma in Information Technology program in San Juan, Manila.

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