Customer Service Representative and Technical Support Specialist

Handled inbound B2B support calls from warehouse and store teams regarding delivery delays, access issues, and driver incidents. Provided real-time status updates to relevant parties and helped maintain consistent service standards.

Coordinated with drivers, stores, and warehouse staff to resolve delivery problems before escalation. Logged incidents accurately, supported operational reporting, and escalated urgent cases to supervisors in line with company procedures.

Supported Peloton customers via phone, email, and chat. Diagnosed equipment, software, and platform issues, while escalating complex technical cases to specialist teams when required.

Managed orders, shipment tracking, returns, exchanges, complaints, and escalations. Documented customer interactions in detail and collaborated with other teams to identify root causes and service improvement opportunities.

Managed high-volume inbound customer support queues and resolved issues according to first-contact resolution standards through phone support. Maintained professional, trust-based communication and consistent customer follow-up.

Generated qualified sales leads through consultative customer engagement. Kept CRM records and account documentation accurate and compliant with company policies.

Delivered door-to-door sales presentations across assigned territories of 100 to 150 households per day. Built strong persuasion, objection-handling, and relationship-building capabilities through direct customer engagement.

Demonstrated product features, identified customer needs, and closed sales using needs-based sales techniques. Completed sales documentation and processing independently while working in the field.

Conducted daily inventory counts and quality checks to identify shipping errors before dispatch. Picked and built customer-order pallets efficiently using warehouse scanning technology.

Handled misplaced and damaged products according to operational procedures. Supported accurate order fulfillment and warehouse quality standards.

Advised customers on products and services while processing orders, complaints, and returns. Converted prospects into customers through consultative and benefits-based sales techniques.

Performed cost-benefit analysis for existing and potential accounts to identify and prioritize high-value customer relationships. Provided customer-focused support throughout the sales process.