Mortgage Loan Servicing Administrator

Support mortgage servicing operations for a portfolio of more than 3,100 loans, including escrow administration, insurance claims, inspections, and account maintenance.

Prepare and analyze daily, weekly, and monthly operational reports while ensuring data accuracy, regulatory compliance, and timely completion of departmental requirements. Coordinate with internal teams, insurance providers, and third-party vendors to resolve complex servicing matters.

Develop and maintain standard operating procedures to streamline workflows, reinforce compliance, and improve departmental efficiency. Investigate and resolve servicing discrepancies in a high-volume, deadline-driven environment.

Processed and balanced high-volume financial transactions while maintaining accuracy, compliance with internal controls, and adherence to regulatory requirements.

Collaborated with internal teams to resolve transaction exceptions and ensure timely payment processing. Managed multiple client portfolios while meeting strict processing and reporting deadlines.

Maintained secure digital transaction records and archives to support efficient document retrieval and audit readiness.

Trained and coached new employees on company standard operating procedures, customer service standards, food safety, and daily operational processes.

Supported daily team performance by answering employee questions, reinforcing procedures, and helping maintain productivity and service standards.

Monitored food safety and operational compliance through temperature testing, required documentation, and adherence to established procedures.

Conducted outbound calls to constituents throughout Connecticut using standardized questionnaires and accurately documented responses.

Maintained organized outreach records to support campaign reporting and constituent engagement activities.

In progress.