I am a detail-oriented professional with experience in AI training, customer support, accounting, and bookkeeping. I bring strong analytical ability, accuracy, and a commitment to delivering reliable outcomes.
I have evaluated AI-generated outputs, annotated and classified datasets, conducted quality assurance checks, and applied RLHF methodologies to support model training and evaluation. I use Microsoft Excel to validate, analyze, organize, and report structured data.
My accounting experience includes daily cash reporting, receipt and payment recording, bank and general ledger reconciliations, payment voucher processing, electronic funds transfers, cheque payments, and financial document management. I also support accounts payable, accounts receivable, invoice processing, and month-end activities.
In customer support roles, I have resolved customer inquiries through email, live chat, and Zendesk. I maintain accurate customer records, investigate concerns, coordinate with internal teams, and prepare service documentation and reports.
I am proficient in Microsoft Excel, including Pivot Tables, VLOOKUP, advanced formulas, data validation, and reporting. I am motivated by work that requires careful documentation, problem-solving, quality assurance, and excellent service.
