Remote Customer Support Representative

Handled more than 30 incoming customer calls and approximately 50 WhatsApp inquiries daily, responding to product, pricing, order, and general service questions. Assisted customers with product information and order placement through clear and professional communication.

Processed orders, customer requests, account updates, and service inquiries while maintaining accurate records. Coordinated with internal teams on fulfilment and deliveries, followed up on outstanding orders, resolved routine complaints and delivery concerns, and escalated complex matters when needed. Contributed to a reported 95% increase in customer satisfaction through empathetic, personalized support.

Managed high-volume customer orders, handling more than 250 daily orders during busy periods across in-person, phone, and online channels. Received and processed collection and delivery orders while ensuring order details were accurately captured.

Assisted customers with order inquiries, payments, and general service questions in a fast-paced environment. Resolved delayed or incorrect order concerns by coordinating with the kitchen team, arranged appropriate solutions, and escalated complex concerns to management when necessary.

Created practical customer support projects using Zendesk, HubSpot CRM, Google Docs, and Google Sheets. Managed support tickets, categorized inquiries, drafted professional responses, and documented resolutions in Zendesk.

Created and organized customer records, logged email interactions, added internal notes, and scheduled follow-up tasks in HubSpot CRM. Developed a customer support knowledge base and built a KPI dashboard to track ticket volumes, response times, resolution rates, and customer satisfaction.

Completed high school education.

Completed Virtual Assistant Training certification.