Customer Experience and Operations Manager

I supervise a restaurant team of 40–60 members and support dining operations serving more than 1,000 guests daily. I oversee staff assignments, daily briefings, service standards, and operational performance.

I partner with the Maître d’ to train and coach crew members, resolve complex guest and service issues, and maintain sanitation and brand standards. I also support profitability through efficient labor deployment, table turnover, accurate reservation management, and reduced service inefficiencies.

I supervised and supported a front-office team of approximately 25–35 team members serving more than 2,000 guests. I coordinated daily operations, shift coverage, and staff assignments.

I coached employees on service standards and guest recovery while resolving complex billing, guest, and operational issues in real time. I helped protect revenue through accurate account management and consistent adherence to departmental procedures.

I delivered personalized concierge service to more than 100 VIP guests per sailing, coordinating special requests, reservations, events, and private experiences.

I partnered with hotel, food and beverage, entertainment, and shore-excursion teams to ensure seamless execution. I resolved guest concerns promptly and discreetly to maintain premium service standards and guest satisfaction.

Bachelor's degree in Marketing and Tourism completed in Buenos Aires, Argentina.