English Teacher E.A.S. Egyptian American School
I currently teach English at E.A.S. Egyptian American School.
I support students in developing their English-language skills through instruction and classroom engagement.
Mostafa Saeed
Remote Sales Development Representative | Customer Retention | Customer Support
Actively looking · Member since 4 Nov 2026- Location
- Alexandria, Egypt
- Desired salary
- Unspecified
- Work preference
- Remote Only / Part Time
- Experience level
- Mid
About
Professional summaryI am a customer relations and remote sales professional with experience in sales development, appointment setting, customer retention, and customer support.
I have worked with warm leads, answered initial inquiries, scheduled appointments, managed calendars, and re-engaged former clinic patients through outbound calls.
I am experienced in handling escalated customer complaints, billing questions, account issues, troubleshooting requests, and order-entry concerns. I focus on clear communication and timely resolution to create a positive customer experience.
I collaborate effectively with cross-functional teams, including billing, collections, field service, dispatch, product management, marketing, and sales. I am comfortable using CRM and customer-service platforms to document and manage customer interactions.
Alongside my customer-facing experience, I have a background in English teaching and instruction. I am interested in remote opportunities in sales development, appointment setting, customer retention, customer service, virtual assistance, and customer relations.
Skills
15 capabilitiesTech stack & tools
Working toolkitLanguages & Frameworks
Experience
Career historyRemote SDR & Customer Retention Representative JRI Clinics
Contacted warm leads who submitted online forms, answered their initial questions, and scheduled appointments. Managed patient appointments and doctors’ calendars to support efficient clinic operations.
Conducted outbound re-engagement calls to former patients who had stopped visiting the clinic. Followed up with patients to encourage them to resume care and reconnect with the clinic.
Corporate Executive – Customer Relations Altice USA
Handled escalated customer calls and complaints referred through FCC, AGO, BBB, and other channels. Investigated process issues involving troubleshooting, order entry, billing, customer credit, and audit approvals.
Coordinated with Billing and Collections, Field Service, Dispatch, Product Management, Marketing, and Sales teams to resolve issues. Communicated with customers and internal stakeholders to provide timely resolution and improve customer experience.
English Instructor Arab Academy for Science, Technology & Maritime Transport
Delivered English instruction at the Arab Academy for Science, Technology & Maritime Transport.
Supported learners in improving their English communication and language skills.
Education
Learning historyAlexandria University, Faculty of Education
Bachelor's Degree, English Literature and Linguistics
Bachelor's Degree in English Literature and Linguistics.
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