I am a customer-focused support and account management specialist with more than five years of experience in written client communication, customer care, and VIP support.
I specialize in personalized communication, resolving sensitive and complex customer requests, and building positive long-term client relationships. I communicate clearly and attentively while maintaining a solution-focused approach.
In my current VIP Account Manager role, I handle account, payment, promotion, and verification requests. I coordinate with internal teams to resolve issues promptly and follow up on outstanding cases.
I am experienced in managing multiple conversations across live chat, email, social media, and messaging channels. I work accurately under pressure and prioritize fast response times without compromising service quality.
AI Language Evaluator (Ukrainian/Russian), Part-time, Remote. Reviewed and rated AI-generated text and audio for accuracy, fluency, naturalness, and adherence to guidelines. Identified hallucinations, grammatical errors, and tone inconsistencies; provided structured written feedback to improve model quality.
Handle individual VIP customer requests related to accounts, payments, promotions, and verification. Build positive customer relationships through clear, attentive, and solution-focused communication.
Manage sensitive and complex cases while maintaining a high level of service. Coordinate with internal teams to resolve customer issues, follow up on requests, and manage multiple conversations accurately with fast response times.
Analyzed VIP client profiles and behavior to identify opportunities for personalized service enhancements and revenue growth. Proactively engaged clients and delivered high-quality service.
Consistently achieved and exceeded key performance indicators. Worked closely with specialized teams to resolve VIP client issues quickly and provide timely follow-up on outstanding requests.
Supported customers through live chat, email, and WhatsApp.
Provided written customer service across multiple communication channels and assisted with customer requests.
Bachelor's Degree, Accounting & Taxation
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
