Bilingual client-facing professional with experience in customer support, sales, and client intake processes. Skilled in lead qualification, client relationship management, case follow-up, and handling sensitive information. Able to work independently in remote environments while maintaining customer satisfaction and operational efficiency.
Conducted intake interviews to assess client eligibility for immigration relief programs. Qualified leads and evaluated potential cases. Provided initial guidance regarding legal processes. Managed sales opportunities and maintained consistent follow-up throughout the client journey. Achieved monthly sales targets and conversion KPIs. Maintained accurate client records and updated information in CRM systems.
Provided ongoing support and follow-up to clients. Communicated case status updates and explained procedural developments. Resolved issues related to documentation, case requirements, and client inquiries. Maintained case files and ensured accurate record management. Collaborated with internal teams to support efficient case progression and client satisfaction.
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