Fraud Prevention & KYC Specialist

Review more than 250 customer accounts daily while maintaining a quality score above 90%. Request additional documentation or explanations when account information is incomplete or inconsistent.

Identify forged and edited documents, detecting approximately three to four fraud cases daily and closing confirmed fraudulent accounts before financial loss occurs. Verify IDs, selfies, proof of address, bank statements, deposits, and credit cards while approving legitimate customers efficiently.

Investigate linked accounts using IP addresses, devices, payment methods, shared cards, transactions, and email domains. Handle multi-accounting, account sharing, bonus abuse, and third-party payment cases through established escalation, blocking, and closure procedures.

Maintain AML and compliance case notes, train new team members on KYC procedures, and contributed to the department-wide integration of Smartico, Stripe, and other tools, saving approximately five minutes per account.

Held sole responsibility for overnight passenger and vessel safety on river cruises.

Followed strict safety protocols, monitored conditions, and made independent decisions when required.

Managed incoming and outgoing inventory and ensured goods were checked, recorded, and handled accurately.

Supported inventory control and logistics processes to maintain reliable stock records.

Assisted customers in finding suitable products and responded to customer questions.

Delivered customer service support and helped ensure a positive purchasing experience.