Remote Chat Support Specialist

I am a detail-oriented healthcare customer support professional with more than six years of experience assisting patients and customers through written communication.

I specialize in chat, secure messaging, patient portal support, email, and ticket-based service. I resolve scheduling, billing, insurance, and account-related questions accurately, empathetically, and efficiently.

I have experience working in HIPAA-compliant environments and using EHR/EMR systems for insurance verification, prior authorization, referral documentation, medical-record review, and patient communication.

I am a fast and accurate typist with a tested speed of 80+ WPM and 98%+ data-entry accuracy. I am comfortable handling multiple simultaneous chat conversations while documenting each interaction thoroughly.

I am seeking a fully remote, full-time W-2 chat-only support role with benefits. My dedicated home office includes a laptop, fiber-optic high-speed internet, webcam, and a quiet workspace for browser- or app-based support platforms.