Customer Success Manager

Manage a portfolio of more than 90 VIP, strategic, and core clients, including Bulgari, Industrie De Nora, and Davies Collison Cave. Deliver quarterly business reviews and strategic consultancy to strengthen customer engagement and maintain a 92% average annual retention rate.

Partner with Business Development Managers on targeted sales campaigns and market research, generating EUR 450,000 in annual cross-sell revenue and EUR 180,000 in annual upsell revenue. Collaborate with lead Product Managers to support Talkdesk platform adoption and implementation within the team.

Managed a portfolio of 40–50 enterprise clients in the SaaS and data-capturing technology sector, including Cartier, Dior, and the Australian Department of Agriculture. Led periodic customer check-ins, gathered technical feedback, and translated customer needs into Jira tickets.

Acquired new clients including Europcar S.A.S. and BinBin Scooters through value-selling techniques and collaboration with the product team, securing average deal sizes of up to EUR 70,000. Identified upsell and cross-sell opportunities, delivered approximately four to five deal expansions per month, and achieved 88–90% annual retention through subscription renewal management.

Managed and expanded an 80+ customer portfolio for SaaS PCB design software across Southern Europe. Executed personalized call-out campaigns to upgrade clients to higher subscription tiers and collaborated with the renewal team to achieve approximately 90% subscription renewal rates.

Worked with up to three Field Application Engineers on technical sales demonstrations and webinars, clarifying customer questions and presenting product value. Qualified prospect leads and generated approximately 20 opportunities per quarter.

Managed a portfolio of approximately 35 Italian and Russian travel agencies, including Acampora Travel and Karlson Tourism. Collaborated with the marketing team on a sales newsletter project to promote services to travel agencies.

Trained approximately 10 call-center agents per month on company sales practices, enabling them to become operational within two weeks. As a Reservation Agent, handled approximately 30 inbound customer calls per day to support car-rental bookings and customer needs.

Participated in an au pair program in Munich, Germany, gaining international living and cross-cultural communication experience.

Provided private English-language teaching services in Udine, Italy.

Provided executive assistance, interpretation, and translation support during the World Rugby Under 20 Championship in Rosario, Argentina.

Completed an internship with an NGO in Barcelona, Spain.

Completed an internship at the Italian Chamber of Commerce of Rosario in Argentina.

Participated in an au pair program in Mons, Belgium.

Intensive project-based online product management program focused on the end-to-end product development lifecycle.

Master's degree in Peace Building Management completed in Rome, Italy.

Master's degree in International Relations and Diplomacy.

Course in European Project Management completed in Brussels, Belgium.

Training in project management for NGOs and international cooperation.

Course for Qualified Advisor in International Humanitarian Law and Crisis Response Operations.