I am a detail-oriented customer success and implementation professional with experience in SaaS adoption, client onboarding, education consulting, and customer support. I help users understand complex platforms, build confidence in new workflows, and achieve measurable product adoption.
I have supported global consultations and implementation activities for cloud-based K-12 software, delivered administrator training, and analyzed adoption data to identify opportunities for improvement. My approach combines consultative communication, stakeholder coordination, and a strong focus on customer outcomes.
I also have experience managing high-volume B2C enrollment pipelines and guiding prospective learners through consultations, fee structures, and end-to-end onboarding processes. I am comfortable conducting product demonstrations and maintaining engagement throughout the customer lifecycle.
My teaching background has strengthened my ability to simplify information, adapt communication for different audiences, and create effective learning experiences. I have worked with students, parents, faculty, administrators, and cross-functional product and support teams.
I am interested in customer success, SaaS implementation, client enablement, education technology, and support-focused roles. I continue to build my knowledge in AI, data analytics, project management, CRM practices, and technical support.
Delivered product demonstrations and explained fee structures to professionals considering premium business programs. Supported a seamless onboarding experience by addressing questions and clarifying program information.
Managed a high-volume B2C sales pipeline and guided candidates from their initial consultation through final enrollment. Maintained engagement across the full candidate lifecycle to support enrollment outcomes.
Led global consultations to support adoption and implementation of PowerSchool K-12 software and cloud-based solutions. Delivered administrator training to improve platform usage and student outcome tracking.
Analyzed adoption data to identify usage gaps and recommend improvements. Collaborated with product and support teams to enhance user experience, earning letters of recommendation from customer success leadership.
Designed activity-based learning experiences aligned with early childhood pedagogy. Supported young learners through engaging classroom activities and age-appropriate instructional methods.
Coordinated with parents and faculty to monitor student progress and support developmental needs. Contributed to a collaborative learning environment for pre-primary students.
Taught students across multiple grade levels using differentiated instructional methods. Adapted lesson delivery to meet varied learning needs in classes I through VIII.
Improved student participation through project-based learning activities. Fostered engagement through interactive and structured classroom experiences.
Provided real-time chat support to Zomato customers and resolved customer issues with a high degree of accuracy. Communicated clearly and efficiently in a fast-paced remote support environment.
Maintained service-quality benchmarks and quick turnaround times while handling customer requests. Supported a positive customer experience through timely issue resolution.
Master's, English
Bachelor of Education (B.Ed.), Education
Bachelor's, English
Higher Secondary, PCM-C (Computer Science)
ISC curriculum.
Secondary Education
ICSE curriculum.
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