Mak Zametica
Mak Zametica

Promoter and Hospitality Service Assistant

Actively looking · Member since 5 Nov 2026
Location
Sarajevo, Bosnia and Herzegovina
Desired salary
Unspecified
Work preference
On-site
Experience level
Junior

About

Professional summary

I am an energetic, communicative, and ambitious young professional with experience in direct customer interaction, field product promotion, hospitality, retail sales, and volunteering.

I have developed confidence in presenting products, engaging passers-by, and quickly building rapport with customers through ambient promotion work. I enjoy representing brands and creating positive first impressions.

During my hotel internship, I worked with guests in a dynamic hospitality environment and learned the importance of professionalism, teamwork, and high-quality service.

My retail experience has strengthened my customer service, procurement, daily sales closing, and reporting skills. I am comfortable communicating with clients, guests, suppliers, and colleagues.

I am responsible, adaptable, and motivated to learn new skills. I enjoy working in the field, participating in events, and contributing positive energy and commitment toward business goals.

Skills

13 capabilities

Experience

Career history

Hotel Intern Swissôtel Sarajevo

Supported hotel operations by working directly with guests and helping provide a high standard of service.

Collaborated with different teams in a dynamic hospitality environment while maintaining a professional attitude toward guests and colleagues. Developed communication and interpersonal skills.

Promoter Martimex, Promands

Promoted products directly to passers-by, focusing on attracting attention and creating a positive first impression of the brand. Presented products and communicated effectively with strangers within short timeframes.

Distributed promotional materials and samples while adapting the approach to different audience types. Built confidence in public appearances, quick reactions, and field-work endurance in varying weather conditions.

Volunteer Pomozi.ba

Participated in organizing humanitarian actions and events. Communicated with participants and provided operational support during activities.

Developed organizational skills, responsibility, teamwork, and a strong sense of community contribution.

Sales Assistant Pet Shop Bella Sarajevo

Worked as a sales assistant for pet products, providing daily customer service and communicating directly with clients.

Handled direct product procurement from main suppliers, closed daily sales, and prepared sales reports.

Education

Learning history

Public Institution Secondary School of Hospitality and Tourism Sarajevo

Hospitality Technician, Hospitality and Tourism

Completed secondary education focused on hospitality and tourism.

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