I am a dedicated customer service and retail operations professional with more than eight years of experience supporting customers, managing store operations, coordinating events, and leading teams in fast-paced environments.
I currently serve as a Guild Service Representative, where I welcome customers, support product selection, process point-of-sale transactions, manage inventory activities, and help create inclusive tabletop gaming events and community experiences.
My healthcare background includes patient safety observation, vital-sign monitoring, patient advocacy, and compassionate support for high-risk patients. I am comfortable handling sensitive situations with discretion while following safety procedures closely.
I have leadership experience as a Retail Store Manager, including staff scheduling, coaching, inventory administration, lead generation, performance support, and escalation management. I focus on resolving concerns constructively and improving customer satisfaction.
I bring strong communication, active listening, conflict resolution, administrative, and troubleshooting abilities. I am proficient with Microsoft Office and familiar with EMR systems, POS operations, safety protocols, and workplace coordination.
I am seeking opportunities where I can contribute my customer support, operations, team leadership, and service-resolution experience to a collaborative organization.
Provide frontline customer service in a tabletop gaming retail environment, welcoming guests, assisting with trading card game and board game product selection, and promoting an inclusive community experience.
Process POS transactions, support inventory intake and restocking, and assist with organized play, tournaments, and store events. Resolve customer inquiries and service issues efficiently to support satisfaction and repeat business.
Worked as a specialized patient safety attendant providing one-on-one observation for high-risk and suicidal patients. Maintained patient safety during shifts and followed established clinical and behavioral health procedures.
Monitored and recorded vital signs, communicated critical changes to nursing staff, and supported timely intervention. Educated patients about available services while handling sensitive situations with discretion, empathy, and respect for patient dignity.
Directed day-to-day store administrative operations, including inventory management, outbound lead generation, and emergency point-of-contact responsibilities.
Managed, scheduled, and mentored sales representatives while providing on-the-floor coaching to improve sales techniques. Led escalated customer issue resolution, de-escalated conflicts, and supported improved customer satisfaction.
Provided expert customer consultations on mobile plans, smart home devices, and related technology solutions. Consistently met or exceeded monthly sales goals through product knowledge and needs-based recommendations.
Built repeat customer relationships by using empathy and active listening to deliver personalized technology solutions and positive service experiences.
Managed the primary intake line for ground beef processing, ensuring consistent material flow and helping prevent machine downtime in a fast-paced production environment.
Performed high-speed material repositioning, discarding, loading, and transfer tasks while maintaining workflow efficiency and meeting physical job demands.
Operated a small personal tattoo business, managing client acquisition, client service, basic accounting, and day-to-day business activities.
Created custom body art based on client requirements while maintaining rigorous sanitation, sterilization, and safety practices to protect customer health.
Managed a specialized dessert counter, using product knowledge, visual pastry garnishing, and upselling techniques to support sales.
Maintained accurate product stocking and inventory levels, supported food runners during peak service periods, and handled customer greetings and to-go orders with precision.
High School Diploma
High school diploma.
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