I am a Business Operations and Client Success professional with 26 years of experience leading operations, strengthening client relationships, and improving business performance across real estate, PropTech, HR SaaS, corporate relocation, and enterprise services.
I build trusted partnerships with clients, executives, ownership groups, investors, HOA boards, vendors, and cross-functional teams. My approach combines strategic thinking with hands-on execution to help organizations navigate change and achieve measurable results.
I specialize in operational excellence, customer success, stakeholder management, process improvement, implementation, adoption, and business transformation. I have supported multifamily communities, corporate relocation programs, real estate transactions, and SaaS-driven business operations.
I have improved multifamily occupancy by 8–10%, maintained occupancy above 90%, supported portfolios of more than 600 units, and managed over 500 corporate relocations monthly. I have also closed more than 400 real estate transactions and achieved over $7 million in peak annual production.
I am passionate about using technology, AI, CRM platforms, and data-driven insights to improve customer experiences, streamline workflows, and support sustainable growth. I bring a customer-focused, adaptable, and collaborative leadership style to every engagement.
I partner with ownership groups and onsite leadership to improve occupancy, streamline workflows, and enhance the customer experience.
I support operational excellence while maintaining occupancy above 90%.
I support community operations across properties totaling more than 600 units.
I reduced vacancies by 8–10% through strategic marketing and operational improvements, adapting quickly to new ownership groups, systems, and workflows.
I led cross-functional operations for a 200-unit community and partnered with corporate leadership on property performance.
I focused on improving occupancy, operational efficiency, and customer satisfaction.
I founded and operated an independent boutique brokerage focused on consultative client service and relationship-driven business development.
This was a part-time, referral-based brokerage operation.
I managed more than 500 Fortune 500 corporate relocations monthly while coordinating complex stakeholder relationships and customer transitions.
I also contributed as a member of the DEI Council.
I consulted businesses on HR SaaS solutions involving payroll, compliance, and operational improvements.
I achieved a 95% success rate in new client acquisitions across 68 KeyBank locations and served as a DEI Ambassador.
I produced more than 500 valuation analyses monthly with approximately 98% accuracy.
I supported strategic market expansion through data analysis and market intelligence for the Miami market launch.
Washington Managing Broker, Real Estate
Professional real estate credential for Washington Managing Broker.
Florida Sales Associate, Real Estate
Professional real estate credential for Florida Sales Associate.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
