WordPress & Technical Support Specialist | Web Design & Digital Experience

Design and implement websites independently and in collaboration with graphic designers, covering concepts, page layouts, navigation, functionality, and responsive behavior.

Translate visual designs into maintainable HTML/CSS and CMS implementations, including WordPress. Focus on usability, conversion goals, technical feasibility, and platform constraints.

Provide post-launch website support through maintenance, troubleshooting, performance diagnosis, and hosting coordination.

Managed technical and operational continuity for an online publishing platform, including maintenance, platform changes, performance, security, and vendor coordination.

Worked with editors, management, and development teams to clarify platform requirements, resolve issues, and coordinate practical technical changes.

Collaborated remotely in English with distributed development teams across several African countries, aligning operational priorities through regular communication.

Managed technical and operational continuity for online publishing platforms, coordinating maintenance, platform changes, performance, security, and external vendors.

Partnered with editorial, management, and development stakeholders to address operational issues and translate business needs into practical platform changes.

Supported remote coordination across international teams through clear English-language communication and ongoing alignment of technical priorities.

Supported business-critical publishing platforms and their users, connecting business requirements with practical technical solutions.

Coordinated releases, testing, platform changes, and incident handling while keeping technical and business stakeholders informed.

Contributed to reliable platform operations through functional administration, web management, and cross-team communication.