Customer Success Specialist

Provided technical, billing, and troubleshooting support to sellers, affiliates, and customers. Assisted with platform navigation, account access, event registration, VIP memberships, training concerns, and billing-related inquiries.

Guided users through Stripe Connect onboarding, payment setup, seller eligibility, global payouts, and affiliate commissions. Investigated platform bugs, documented recurring issues, communicated product limitations, and escalated complex concerns to appropriate teams.

Delivered advanced technical and billing support through email, chat, and live Google Meet consultations. Resolved complex issues involving sales funnel architecture, ClickFunnels APIs, payment gateways, account workflows, and billing processes.

Managed high-volume support cases using Zendesk, Intercom, and Freshdesk, leveraging automation and macros for efficient resolution. Created more than 2,000 troubleshooting guides and Loom video tutorials, acted as a team point of contact for bug escalation, and maintained a 98.9% CSAT score.

Managed the end-to-end lifecycle of member accounts, including application processing, financial service advising, and responding to member inquiries regarding cooperative services.

Performed daily cash reconciliations and assisted with monthly financial reporting to support accurate records, audit readiness, and member satisfaction.

Supported the accounting department by organizing and maintaining financial documentation, including invoices and expense reports.

Gained hands-on experience with accounting policies, procedures, and financial recordkeeping in a manufacturing environment.

Assisted with organizing financial records, invoices, and expense-related documentation for the accounting department.

Developed practical familiarity with corporate accounting processes and compliance procedures in the construction industry.

Bachelor of Science in Business Administration with a major in Operations Management.