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Kevin Solano Jaramillo
Kevin Solano Jaramillo

Business Intelligence Analyst

Open to offers · Member since 5 Nov 2026
Location
Bogotá, Colombia
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a Business Intelligence Analyst with more than three years of experience transforming operational data into actionable insights. I specialize in analyzing complex databases, monitoring real-time KPIs, and building reporting solutions that support operational and leadership decision-making.

In my current role at Teleperformance, I monitor productivity, quality, and first-contact resolution metrics across regional operations. I create Power BI dashboards, performance reports, and automated alerts that improve visibility, reporting accuracy, and response times for teams supporting more than 500 agents.

I have hands-on experience automating data extraction, validation, transformation, notification, and reporting workflows using Python, SQL, SQL Server, and Power Automate. I focus on improving data quality, reducing manual work, and enabling scalable business intelligence processes.

My background also includes full-stack web development, database design, REST API integration, and AWS cloud services. I have developed data-driven applications with Flask and SQL while working with EC2, RDS, S3, and API Gateway.

I collaborate effectively with IT, operations, regional teams, clients, and non-technical stakeholders to investigate data incidents and communicate insights clearly. I work professionally in Spanish, English, and Portuguese and am open to remote opportunities.

Skills

28 capabilities
Agile MethodologiesBusiness IntelligenceC++Cloud ComputingCustomer SupportDashboard DevelopmentData AnalysisData IntegrationData ModelingData QualityData ValidationDatabase DesignDatabase OptimizationETLIncident ManagementJavaPerformance AnalysisPower AutomatePower BIProblem SolvingProcess OptimizationPythonRScrumSQLTechnical DocumentationWeb DevelopmentWorkflow Automation

Tech stack & tools

Working toolkit

Data Stores

MongoDBMySQLPostgreSQL

Development

Git

Languages & Frameworks

DjangoFlask

Experience

Career history

Business Intelligence Analyst Teleperformance

Analyze operational databases and develop data-driven strategies that support program objectives and business value. Monitor productivity, quality, and first-contact resolution indicators in real time to identify trends, performance gaps, and improvement opportunities.

Develop and maintain Power BI dashboards for more than 500 agents, providing real-time performance visibility. Build automated reporting and alert workflows with Python, Power Automate, SQL, and SQL Server to improve reporting speed and reduce manual activities.

Coordinate with IT, regional operations, account executives, directors, and clients to validate data, investigate discrepancies, document system incidents, and deliver accurate operational reports and recommendations.

Jr. Bar Steward Princess Cruises

Delivered high-standard customer service in English in a fast-paced international environment with diverse crew and guest profiles. Maintained service quality, operational accuracy, and compliance with established procedures.

Strengthened cross-cultural communication, attention to detail, teamwork, problem-solving, and real-time operational reporting capabilities while working effectively under pressure.

Customer Service Representative Teleperformance

Provided multilingual customer support in English, Spanish, and Portuguese through digital channels. Managed customer requests and sensitive customer data while following operational procedures and quality standards in a high-volume environment.

Collaborated with globally distributed teams and contributed to improvements in remote communication and workflow documentation. Developed transferable skills in detailed data handling, communication, problem-solving, and operational support.

Full Stack Web Developer Lite Org SAS

Developed and maintained data-driven web applications using Python, Flask, and SQL databases to support business operations. Led database design, migrations, data modeling, performance optimization, and data validation efforts to improve reliability and query performance.

Implemented AWS cloud services including EC2, RDS, S3, and API Gateway. Developed and integrated REST APIs, built Power BI and Excel KPI dashboards, and collaborated with technical and business stakeholders to deliver scalable technology solutions.

Education

Learning history

Universidad de Los Andes

Bachelor's Degree

Completed a Bachelor's Degree at Universidad de Los Andes in Bogotá, Colombia.

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