Senior Administrative Assistant

Supported daily administrative, project, and maintenance activities for approximately 80–96 retail stores across INDITEX brands including Zara, Zara Home, Bershka, Pull&Bear, Massimo Dutti, Oysho, and Stradivarius. Coordinated project and design teams, store operations, vendors, contractors, and internal support functions from request intake through documentation closeout.

Maintained trackers for deadlines, budgets, approvals, pending actions, CAPEX utilization, and outstanding documents. Prepared weekly, monthly, and annual management reports; supported SAP PR/PO/GR workflows, invoice files, payment-support documentation, vendor quotations, and audit-ready records.

Reduced BAST completion-document processing time from 14 days to 9 days through improved checks, follow-up, and stakeholder handoffs. Cleared a documentation backlog from 2016–2018 and maintained zero administrative items outstanding for more than 90 days.

Handled customer enquiries, order processing, order-status follow-up, and coordination with internal production teams to resolve issues and support delivery expectations. Managed multiple customer requests and priorities in a fast-moving small-business environment.

Maintained customer, order, and production documentation and prepared monthly production and administrative reports. Supported social media administration and customer engagement, ensuring timely communication across channels.

Coordinated exhibition and event preparation, including materials, internal follow-up, and operational readiness.

Bachelor of Communication Science with a concentration in Management of Communication.

Advanced English Proficiency certification, CEFR C1.