I am a customer service and operations professional with over six years of experience in customer support, escalation management, client service, and service operations. I have handled high-volume customer concerns while maintaining service quality, turnaround time expectations, and customer satisfaction.
I specialize in resolving complex complaints, tracking orders, coordinating with logistics teams and sellers, and managing returns, refunds, and service recovery. I communicate clear status updates and practical resolutions that help build customer trust and loyalty.
My experience also includes shift management, staff supervision, training, recruitment support, inventory control, dispatch operations, billing, and reporting. I am comfortable working across customer-facing and back-office operational processes.
I have worked in customer service, delivery operations, hospitality support, pharmaceutical distribution, and recruitment environments. This background has strengthened my ability to adapt to different processes, policies, and client requirements.
I am seeking a remote Customer Support or Customer Service opportunity where I can use my escalation handling, CRM, logistics coordination, and problem-solving skills to deliver positive customer experiences.
Managed daily shift operations, customer issue resolution, staff supervision, and store service standards to support customer satisfaction.
Handled inventory and cash processes, reduced food and labor waste, and maintained quality and safety compliance. Delivered staff training and supported recruitment activities to improve service consistency.
Managed godown operations, dispatch schedules, inventory counts, and monthly stock summaries to support accurate and timely pharmaceutical distribution.
Performed billing processes and expiry checks within defined turnaround times. Also monitored staff leave, office discipline, and operational quality standards.
Provided customer service and resolved customer queries while meeting client requirements and turnaround time expectations.
Applied seller policies, escalated complex cases to relevant teams, and coordinated with logistics for delivery restoration. Explained return and refund policies and offered alternatives to maintain customer loyalty.
Supported client delivery operations by meeting TAT targets, improving delivery processes, and maintaining service standards.
Resolved delivery escalations through logistics coordination and corrective actions. Identified customer needs and offered alternative solutions when refunds were unavailable.
Managed daily inventory, dispatch, and godown operations to support uninterrupted pharmaceutical distribution.
Prepared monthly stock summaries, completed daily system billing, and managed expiry preparation activities within stipulated timelines to reduce product losses.
Managed full-cycle recruitment activities including candidate sourcing, screening, offer delivery, client follow-up, and placement support.
Negotiated pay and bill rates, clarified role responsibilities, and maintained candidate communication to improve offer acceptance and onboarding outcomes.
Resolved high-level customer escalations in accordance with company policies, helping reduce repeat escalations.
Coordinated with logistics teams and sellers to track orders, improve delivery transparency, and communicate realistic turnaround times to customers.
Managed hotel reservation support and coordinated with properties to restore bookings and maintain customer satisfaction.
Analyzed customer concerns and provided compensation, refunds, or alternative property options to minimize churn. Liaised with vendors and marketing managers to communicate customer feedback and improve service experience.
Bachelor of Commerce (B.Com.), Commerce
12th Standard
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