I am a customer experience and marketing professional with an Information Technology degree and academic training in Marketing Management. I combine customer-facing communication skills with an interest in data-driven digital marketing.
I have more than one year of hands-on experience supporting customers, responding to inquiries, recording information accurately, and maintaining reliable records. I communicate professionally and focus on understanding customer needs and delivering helpful service.
In my current contact center role, I listen to Amharic-speaking callers, document their information in company systems, and support clear, organized customer interactions. My experience has strengthened my attention to detail, data-entry accuracy, and customer service skills.
I am developing practical expertise in Meta advertising, including campaign objectives, audience targeting, creative testing, ad copy, and performance metrics. I am building a practice portfolio through campaign drafts and ad audits for local businesses.
My IT background also gives me foundational knowledge of UI/UX design, backend development, and technology-related problem solving. I am fluent in English and a native Amharic speaker, enabling me to support diverse customer and marketing communications.
I am seeking opportunities where I can contribute to customer experience, digital marketing, campaign support, and business growth while continuing to develop my advertising and technology skills.
I listen to Amharic-speaking callers and accurately record their information in company systems. I perform data entry and maintain organized, reliable customer records.
I communicate clearly and professionally with customers to understand their needs and provide appropriate support. This role has strengthened my accuracy, attention to detail, and customer service capabilities.
I supported customers by handling service inquiries and requests for a taxi services business. I maintained a helpful and professional standard of communication throughout customer interactions.
I gained direct insight into customer needs, complaints, and service expectations. This experience helped me develop practical customer experience and relationship-building skills.
Bachelor's Degree, Information Technology
Completed a Bachelor's degree in Information Technology.
Bachelor's Degree, Marketing Management
Completed academic training in Marketing and Marketing Management.
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