Business Development and Client Engagement Manager

Drive business growth, revenue generation, and executive customer partnerships for healthcare technology and HIMS SaaS solutions. Co-piloted account expansion for seven global enterprise clients across the UK, UAE, Caribbean, and India, generating INR 15 crore in upsell revenue over two years.

Manage international healthcare tenders, RFIs, RFPs, and framework agreements. Oversee tender review, compliance documentation, bid submissions, commercial coordination, technical proposals, functional specifications, scope documents, and implementation plans.

Lead and coordinate tender writers, graphic designers, sales personnel, and digital marketers. Serve as a primary coordination point between clients, delivery teams, implementation and support teams, senior management, procurement authorities, and legal stakeholders during pre-sales, onboarding, go-live, and post-implementation activities.

Support contract negotiations, identify module and integration opportunities, and draft service level agreements to improve delivery, retention, customer satisfaction, and revenue growth.

Conducted in-depth company research across the UK and India and prepared global tender and bid proposals for healthcare organizations and clients in the UK, Ireland, Seychelles, Trinidad and Tobago, and India.

Built data lists, generated leads through phone outreach, arranged appointments, coordinated business meetings, and engaged large business accounts to increase market reach and revenue. Prepared weekly and monthly campaign reports for senior management.

Delivered product presentations to UK clients through screen sharing and telephone and to Indian clients in person. Also coordinated client visit schedules and agendas, screened sales and marketing recruits, and conducted follow-up interviews.

Performed secondary research, web research, market analysis, industry research, competitive analysis, and buyer persona research to support sales and product leadership.

Interpreted market and customer data, monitored market trends and vertical industries, and developed reports and recommendations on competitive landscapes, use cases, customers, and prospects.

Maintained marketing collateral and supported whitepapers, newsletters, email campaigns, press releases, webinars, website content, branding initiatives, and quality assurance reviews. Managed CRM databases and reporting in SugarCRM and HubSpot and operated Act-On for mass email marketing.

Completed a two-month internship in Boston, USA focused on market research and reporting.

Prepared reports on competitor products, market positioning, and the outreach of different news portals.

Counselled students for software testing and Android courses in a target-driven environment and supported student placements with multinational companies.

Managed admissions follow-up, interviews, selection processes, student and staff grievances, induction, employee training, and development activities.

Implemented strategies aimed at cost reduction and revenue growth.

Master of Science in International Business. Graduated with Distinction.

MBA awarded through Shivaji University, India. Achieved 70%.

BBA awarded through Pune University, India. Achieved 70%.