I am a senior customer service, front office, and back office professional with extensive experience supporting international clients, particularly in French-speaking markets. My background includes customer relationship management, complaint handling, account administration, client retention, and omnichannel support.
I am fluent in both French and Portuguese at a native or bilingual level, with intermediate conversational Spanish. I use these language skills to communicate clearly with diverse customers and deliver culturally appropriate service.
Throughout my career, I have worked in BPO, retail, advertising, hospitality, automotive rental, and administrative environments. I am comfortable managing complex customer cases, resolving incidents, processing requests, and supporting both face-to-face and remote service operations.
I also have experience as an AI data annotator and language contractor, transcribing, annotating, and evaluating content for AI model training. I follow detailed quality guidelines and contribute localized feedback to improve model accuracy and relevance.
In addition to customer support, I have held account management, sales, business ownership, and administrative roles. I am immediately available and actively seeking a stable, fully remote opportunity where I can apply my customer service, language, and operational coordination experience.
Transcribe, annotate, and evaluate audio recordings and text responses used for AI model training.
Evaluate model outputs against strict quality rubrics, maintaining a 100% approval pass rate. Provide French and Portuguese localization insights to improve accuracy, fluency, and contextual relevance.
Managed front-desk operations, including face-to-face and telephone greetings, case processing, and general administrative support.
Supported brand operations through customer-facing and back-office activities in Porto, Portugal.
Managed B2B client relationships and supported commercial sales development in the advertising sector.
Coordinated back-office activities for local teams and human resources.
Promoted audiology health services and coordinated mobile screening units.
The contract ended early due to COVID-19 pandemic restrictions.
Provided specialized customer support and account management for French-speaking clients.
Handled client retention, administrative requests, and back-office processes.
Handled inbound customer support, account queries, and incident resolution in a BPO environment.
Supported major French-market customer service campaigns.
Managed customer relationships and completed back-office administrative tasks.
Provided dedicated service to the French market.
Delivered multichannel customer care to international French-speaking clients.
Handled claims, troubleshooting, and customer support requests.
Founded and managed an aesthetic center, overseeing daily business operations.
Managed accounting, invoicing, local marketing, client relations, and staff scheduling.
Conducted commercial prospecting and supported sales growth in the industrial maintenance and hygiene sector.
Managed a client portfolio and maintained B2B customer relationships.
Welcomed international airport clients and managed reservations, vehicle check-ins, and check-outs.
Processed invoicing and supported counter sales, including upgrades and insurance products.
Provided front-desk support for visitors at Banque de France in Paris.
Handled visitor logging and internal switchboard management.
Managed business scheduling, incoming telephone calls, and general office administration.
Provided administrative support within an executive office environment.
Professional Certification, Aesthetics & Cosmetology
EQF Level 4 professional certification in Aesthetics and Cosmetology.
Certification, Information and Communication Technologies (ICT)
Information and Communication Technologies certification completed in Porto, Portugal.
CAP (Certificat d'Aptitude Professionnelle), Photography
Professional aptitude certificate in Photography completed in Paris, France.
CAP (Certificat d'Aptitude Professionnelle), Sales & Public Relations
Professional aptitude certificate in Sales and Public Relations completed in Paris, France.
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