I am a highly organised, adaptable, and results-oriented customer service, administration, and field operations professional with experience in call centre operations, quality assurance, agent training, sales support, and technical customer assistance.
I have built strong capabilities in training and coaching customer-facing teams, monitoring service quality, analysing performance indicators, and improving customer interactions. My experience includes developing training programmes, onboarding agents, conducting call audits, and providing actionable feedback.
In field operations, I have supported customers and agents using SupaMoto stoves through product demonstrations, user education, follow-up calls, basic troubleshooting, and maintenance support. I focus on building trusted customer relationships and resolving routine issues efficiently.
I also provide freelance social media management and graphic design services. I create digital content, manage social media calendars, engage online communities, monitor campaign performance, and develop branding materials using Canva and Adobe Photoshop.
I bring strong communication, record-keeping, problem-solving, customer retention, and teamwork skills. I am committed to delivering professional service, supporting operational goals, and helping teams provide positive customer experiences.
