I am a customer support and service desk professional with more than eight years of experience across retail, hospitality, studio management, and hybrid work environments. I focus on delivering courteous, accurate, and efficient support through phone, email, live chat, messaging, and in-person channels.
I am experienced in resolving customer questions and complaints at first contact whenever possible. When escalation is necessary, I provide complete and clear documentation so customers do not need to repeat their concerns and teams can take informed action.
I have hands-on experience maintaining customer records, bookings, follow-up actions, requests, and service documentation. I use CRM, ticketing, communication, and project-management tools to keep tasks organized and ensure no customer issue is missed.
My strengths include active listening, empathy, problem solving, attention to detail, adaptability, time management, and remaining composed under pressure. I communicate clearly in writing and work well independently as well as collaboratively with teams.
Alongside my customer service background, I have experience in digital marketing and front-end development and am pursuing a Bachelor of Science in Computer Science. I am committed to continuously learning new software and applying technology to improve service quality and operational efficiency.
Served as the first point of contact for clients through phone, messaging, and in-person interactions. Resolved customer questions and complaints at first contact whenever possible while maintaining courteous and consistent service.
Escalated priority issues requiring management decisions with complete notes and client context. Maintained accurate client records, bookings, follow-up actions, and open-issue tracking through resolution.
Created clear and accurate written communication for digital channels, with close attention to grammar, detail, and consistency. Managed responsibilities independently in a hybrid work arrangement.
Tracked contacts, tasks, and deadlines using CRM and project-management tools to ensure deliverables were completed. Learned and applied new software quickly in daily work.
Acted as a first point of contact for guests in person and by phone, answering enquiries and resolving requests promptly. Handled complaints calmly and courteously and followed up to confirm guest satisfaction.
Recorded guest details, bookings, and special requests accurately. Maintained reliable attendance and consistent service standards throughout the part-time contract.
Greeted guests, managed check-in and check-out activities, and answered enquiries in person and by phone. Responded to guest requests and complaints promptly and professionally.
Collaborated closely with colleagues to maintain smooth daily service operations. Built a reputation for reliability, punctuality, and professional guest support.
Assisted customers on the shop floor and at the till by answering product and account-related questions. Provided helpful service in a busy retail environment.
Handled payments accurately and addressed customer concerns at the point of service. Supported a positive customer experience through clear communication and attention to detail.
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science, expected to be completed in December 2026.
Associate of Science, Computer Science
Associate of Science in Computer Science.
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