QA Tester

Monitors day-to-day production platforms and system activities to support service availability and operational stability. Handles operational alerts and incidents, performs initial troubleshooting, and follows runbooks, SOPs, and checklists for consistent execution.

Performs operational verification and testing for game operations and platform functionality. Documents incidents, operational activities, and test results; escalates high-impact issues; coordinates with internal teams and third-party providers; and analyzes system behavior to identify risks and help prevent recurring disruptions.

Performed functional and regression testing, created test cases and scenarios from requirements, and verified feature behavior across web and mobile applications. Tested different devices, browsers, and platforms to support consistent functionality and release quality.

Identified, documented, and retested defects with clear reproduction steps and evidence. Collaborated with developers to investigate issues, prepared test-status reports, and maintained QA documentation and testing procedures.

Monitored operational and product performance metrics, identified issues, and recommended improvements to enhance efficiency and product quality. Coordinated with cross-functional teams to support operational activities, issue resolution, and workflow completion.

Documented and analyzed reported defects using available system tools and prepared reports to support issue tracking. Conducted market and product research, implemented quality-control procedures, analyzed customer feedback, and created product documentation, training materials, and SOPs.

Designed application interfaces using Ionic based on business requirements and developed and debugged website interfaces to support smooth functionality. Created test results, test plans, scenarios, scripts, and procedures for system validation.

Also supervised staff, delegated responsibilities, maintained project records and reports, and organized meetings and events to support team coordination and administrative operations.